论医院办公室秘书的管理与服务意识_秘书论文.doc

摘要:医院办公室秘书岗位是一项综合性工作岗位，对从事秘书工作者的素质要求愈来愈高。要做一名合格的医院办公室秘书，必须具备扎实的文字功底，敏锐的政治头脑，刻苦的学习态度，较强的交际能力，熟练的协调技术，务实的工作作风。医院办公室秘书有其独特的特点和工作的内容。近些年来，随着形势的发展，医院办公室秘书工作内容越来越丰富，工作领域越来越宽广，工作要求越来越严格。这就需要不断与时俱进，开拓进取，进一步增强“讲学习、讲奉献、讲责任”的工作意识，倡导“团结、务实、创新”的工作精神和树立“精、紧、细、严”的工作作风，只有这样，秘书人员才能取得领导的信任和支持、赢得群众的认可和拥护，才能不断树立务实、创新、高效的新形象。要做好秘书工作，需努力提高自身的管理和服务意识。

关键词:医院办公室；管理；服务

Abstract:Modern secretarial post is a comprehensive work, higher and higher requirements for quality of secretarial workers and. To be a qualified hospital office secretary, must have solid writing skills, a keen political mind, hard learning attitude, strong communication skills, coordination skills, pragmatic style of work. The office of the Secretary of the hospital has its own unique characteristics and work content. In recent years, with the development of the situation, the hospital office secretarial work increasingly rich content, work more and more broad, work more and more strict requirements. It needs to keep up with times, pioneering spirit, and further enhance the "say study, devotion, responsibility" work awareness, advocacy of "unity, pragmatic, innovative" spirit of the work and establish the "fine, fine, tight, strict" style of work, only in this way, the secretary personnel to leadership of the trust and support, won public recognition and support, we establish a new image of pragmatic, innovative, efficient to. To do a good job of secretary work, need to improve their management and awareness of service.

Keywords  The hospital office  services  management

　　　医院办公室秘书是在医院院长的领导下，草拟医院综合性工作计划、总结报告、通知、请示、申请、通告等行政文件；负责行政会议记录，起草会议纪要等；负责初审以医院名义发出的文稿，把好文字关。协助办公室主任主持院办日常行政工作；负责印鉴工作，开具介绍信和有关证明；处理信访工作。负责医院行政文件的收发登记、转递传阅、立卷归档工作；详细登记、及时处理上报的文件；负责医院内文件的发送和有关联络通知事宜。负责行政科的考勤登记和各种津贴的领发。安排使用会议室，负责行政科办公用品的补充购置、保管、请领；接待参观来访人员。负责院长的医院内外联络工作，为院长的各项活动做好准备。负责领导交办的其它工作。医院办公室工作做得好坏，直接关系到各职能部门的工作能否协调畅通，关系到医院的形象和声誉。因此，规范医院办公室秘书的管理与服务意识极为重要和迫切。