业主委员会、物业管理、居民满意度_外文翻译.doc

译文（字数 3294）

多户经济适用房：居民满意度

摘要：这项研究的目的是为了找出影响多户经济适用房居民满意度的关键问题，并通过收集到的数据来建立模型,预测居民满意度。数据来自于亚特兰大当地的两个多户经济适用房物业公司。这项研究已经得出结论，影响居民的主要变量是物业管理，租户选择政策的满意度，执行住宅规定的力度，与居民的沟通和交流，物业管理人员回答居民问题的反映速度，物业人员如何与住户合作，工作人员对住户态度是否友好，居民提到自己的朋友住在自己的公寓中的感觉如何，社区质量，维护居民生活质量，施工质量，建筑维修质量，楼盘整体清洁，社区整体清洁，夜间小区邻里之间是否具有安全感，夜间居民居住安全感，居民对房屋单元的整体居住满意度。这项研究为开发物业管理决策系统提供了一个框架。

数据库关键词：住房；建筑；住宅；定价；成本。

外文原文（字符数 11099）

外文出处： Journal of Performance of Constructed Facilities.May2005,Vol.19 Issue 2,p138-145.8p.2 Diagrams,1 Chart,2 Graphs

Abstract: The objectives of this paper are to identify strategic issues impacting multifamily affordable housing resident satisfaction and to develop a systematic model to forecast residential satisfaction based on data gathered from two multifamily affordable housing properties located in Atlanta. This study concluded that major variables impacting residence are satisfaction with property management, tenant selection policies, enforcing residential rules, communication with residents, property management staff answering quickly to residents’ concerns, how cooperative property management staff is with residents, how friendly staff is to residents, residents referring their friends to live in their apartment complex, quality of the community, maintenance, residents’ quality of life, building quality, quality of building repairs, overall cleanness of property grounds, overall cleanness of the community, residents’ perception of safeness in their neighborhood at night, residents’ perception of safeness at night while inside their units, and overall resident satisfaction with their apartment units. The study provides a framework for developing a decision support system that could be used by property managers or developers.

Database subject headings: Housing; Buildings, residential; Pricing; Costs.